CUSTOMER SERVICE

Our Customer Service Counters are located at Basement 2 and Level 1.

Operating Hours: 10am - 10pm daily
Customer Service Hotline: 63776860

LOST AND FOUND

In case you have misplaced your belongings, please visit the Customer Service Counters or call 63776860 / 63776870 for assistance.



SISTIC

Booking and sale of tickets for SISTIC shows and events are available at our Customer Service Counter at Level 1. 

Operating Hours 
Monday - Saturday: 10am - 8pm 
Sunday & Public Holiday: 12pm - 8pm


GIFT VOUCHERS

GET THE PERFECT GIFT FOR YOUR FAMILY AND FRIENDS

Mapletree vouchers make fantastic personal and corporate gifts. Use them at the participating stores at VivoCity, Mapletree Business City, HarbourFront Centre, Alexandra Retail Centre and 18 Tai Seng for anything you want!

Vouchers are available for purchase in S$10 & S$50 denominations at our Customer Service Counter at Level 1. Participating stores can be identified via voucher decals in-store.

Please click here for the full list of participating stores.


NURSING ROOM

Our main Nursing/Baby Room, located at Level 2, Play Court (near Long John Silver's), is designed to meet the needs of parents by housing several nursing cubicles, diaper changing stations and a waiting area. Wash basin and hot water dispenser is also available in the room.

For the convenience of breastfeeding mothers, our nursing rooms are also available at the following locations:
•Lobby Q , Level 2
•Lobby H , Level 2
•Lobby H , Level 3


LOAN OF WHEELCHAIRS

Subject to availability, loan of wheelchairs is available at Customer Service Counters for use within the mall.


MOBILE CHARGING STATIONS

Now you no longer need to worry about your phone’s battery running low with our mobile charging stations. Equipped with a secure locker system, you can charge your mobile phones with a peace of mind when you’re shopping at VivoCity. Our mobile charging stations are located next to our Customer Service Counters at Level 1 (outside Brotzeit) and Basement 2 (outside VivoMart-Giant).


FREE WIFI




Enjoy complimentary WiFi in-mall as you shop at VivoCity. Simply follow these steps to log on to WiFi@VivoCity and stay connected!

Step 1:
Select WiFi@VivoCity from your WiFi network settings

Step 2:
Register your email address and verify your account via email

Step 3:
Now you’re ready to surf with WiFi@VivoCity!

Tourists
To enjoy complimentary WiFi connectivity, visit our Customer Service Counters on Basement 2 / Level 1 with your passport to obtain a 6 digit Voucher Code.

Select "I am a Tourist" on the Login Page and enter Voucher Code to begin surfing.

Need help? Please write in to support@vivocity.com.sg for assistance.

Click here for terms of use for WiFi@VivoCity.


Open from 10am to 10pm daily | 1 HarbourFront Walk, Singapore 098585 |
Customer Service Hotline 63776860 / 63776870

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