Dear Valued Member


Thank you for your participation in the VivoCity Carpark Redemption Scheme (CRS).


We wish to inform you that the following changes will apply with effect from 1 July 2014:


  1. Redemption Process
    • Redemption Kiosks

      Redemption kiosks will be located at the Customer Service Counters on Levels 1, 2 and Basement 2 of VivoCity. These self-help kiosks will allow members to register their transaction details on their own before proceeding to the Customer Service Counter for verification. Please note that carpark points will only be issued upon verification at the Customer Service Counter. If you wish for the car park points to be credited on the same day, you would have to proceed to the Customer Service Counter for verification.

    • Drop-in Receipts

      Members can continue to drop their receipts into the redemption boxes located at the Customer Service Counters if they do not need their carpark points to be credited on the same day. However, they are required to register their details using the redemption kiosks (instead of completing the hardcopy Points Redemption Form) before dropping their receipts into the redemption box.

  2. Inactive Member Re-registration

Members who have not made any redemption of points since 1 January 2013 will have to re-register as a VivoCity CRS member again by completing the e-application form available at the redemption kiosk. Thereafter, they have to present their NRIC or other identification documents at the Customer Service Counter for verification before the account can be re-activated.


Personal Data Protection Act Provisions

With the Singapore’s Personal Data Protection Act (PDPA) taking effect from 2 July 2014, we wish to inform you that we will be requesting for your one-time electronic consent via the redemption kiosks from 1 July 2014 for us to collect, use and disclose your personal data for the purposes of providing products and services to you, and offering you rewards and promotions from VivoCity and our tenants and partners. Collection and usage of your personal data will continue for the purpose of enhancing your shopping experience at VivoCity.

Under the PDPA, you have the discretion to decide if you would like to provide us with your personal information. However, we regret to inform you that you will not be eligible to participate in the Carpark Redemption Scheme should you decline to do so.


Privacy Policy

You have the right to request access to and correct your personal information. You may also inform us at any time if you no longer wish for us to use your personal information in any particular manner. Kindly contact our Data Protection Officer at _MCTM_dpo@mapletree.com.sg for us to process your request(s). Please visit our website at www.vivocity.com.sg for more information about our Privacy Policy.

Please do not hesitate to email us at vccrs@mapletree.com.sg if you have any questions.


Please refer to the terms and conditions of VivoCity Carpark Redemption Scheme (CRS).


Thank you.

Best Regards,
Customer Service Department
VivoCity