CARPARK REDEMPTION

VivoCity Carpark Redemption Scheme

Convert your spending into parking credits when you shop at VivoCity. Each point can be used to offset $1 from your total parking charges and points earned can be accumulated for use over a period of 3 months.

Not yet a member? Simply sign up* (FREE) by completing the e-Form at our Self-Help Kiosks located on Level 1 or Basement 2 of the mall. Upon completion, you will be required to present your NRIC at the Customer Service Counter for activation of your account.

*The VivoCity Carpark Redemption Scheme is open to Singapore or Permanent Residents Car-owners only. Foreigners residing long term in Singapore who wish to apply for our CRS membership may submit your request to us at vccrs@vivocity.com.sg and applications will be reviewed on a case-by-case basis.


About the scheme

A.Point System

Get your first point with a minimum spend of $50 (maximum of 3 combined same-day receipts). Subsequent 0.5 points are credited with every $25 spent with a maximum limit to 5 points per day.

Please refer to the table below for the points conversion chart:

Combined Receipt Value Point(s) Issued
$50 - $74.99 1.0 point
$75 - $99.99 1.5 points
$100 - $124.99 2.0 points
$125 - $149.99 2.5 points
$150 - $174.99 3.0 points
$175 - $199.99 3.5 points
$200 - $224.99 4.0 points


B.Earn Points

To earn and utilize your points instantly, proceed to the self-help kiosks available at the Customer Service Counters on Level 1 and Basement 2 and input the transaction details. Present your original receipts together with the QR Code slip printed out from the kiosks to our Customer Service Officers. Points are credited immediately upon successful verification.

For shoppers who do not require their points instantly, please obtain your QR Code slip, attach it to your receipt(s) and drop them into the CRS Drop-In Box at the Customer Service Counters. Upon verification, points will be credited within 3 working days.

C.Redemption of Points

Points accumulated in your account will automatically be deducted when you exit the carpark. If the points earned are insufficient to cover your parking charges, the balance will be deducted from your Cashcard.

Members are only allowed to utilize a maximum of 3 points when they exit VivoCity’s carpark on Saturday, Sunday and Public Holidays. Any parking in excess of $3 will be deducted from your Cashcard. This limit is not applicable for members using points to offset your parking on weekdays (Mon-Fri).

D.Point expiry

All points issued are valid for 3 months from month of issuance, rounded to the last day of the 3rd month. Members may refer to the printed point-balance sheet issued at the Customer Service Counters upon successful verification of receipts to track your point validity.

Please refer to the example below for a clearer understanding of our point expiry system:

Points issued Points expired
1 June 2017 30 September 2017
15 June 2017 30 September 2017
30 September 2017 31 December 2017


Please click here for the complete Terms and Conditions of VivoCity Carpark Redemption Scheme.

FAQs

Still have a question? Email us at vccrs@vivocity.com.sg and we will get in touch with you within 2 working days.


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